FAQ


•What is the difference between framed canvas and unframed canvas?
about the difference,please look at the picture:
unframed canvas prints
framed canvas prints

When will my order ship?
Your canvas prints orders are usually processed and shipped within 2-3 days of purchase. Custom orders will on average take 3-5 days. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us here.
If your order hasn't shipped throughout the regular time frame, please reach out to us! We'll resolve it asap. info@newcanvasprint.com

•How do i track the status of my order?
Please visit our Order Status Page to track the status and location of your order.

•What is your return policy?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

•Do you offer wholesale pricing?
We offer wholesale pricing! There will be a minimum quantity that must be ordered. Please email support@newcanvasprint.com for more information.

•Who do i contact for press inquiries?
For all press inquiries email support@newcanvasprint.com and your email will be forwarded to the right person!

•What carrier do your orders ship with?
All U.S. and International orders are shipped via ETK.

•Are there duties for american orders?
No there are no additional duties. For other international orders, depending on the country of residence, you may have to pay fees!

•What methods of payment do you accept?
We accept all major credit cards through our merchant service provider PAYPAL.